Shipping & Exchange Policy
Welcome to ArabicSarees! We strive to offer our customers an exceptional shopping experience. This document outlines our Shipping and Exchange Policy to ensure transparency and provide you with all the necessary information regarding your purchases. Please read through the following sections carefully.
Shipping Policy
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email containing the details of your purchase. Please ensure that the provided email address is correct to receive all notifications promptly.
- Processing Time: Orders are typically processed within 1-2 business days. During peak periods or sales, processing times may extend to 3-5 business days.
Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Express Shipping: Estimated delivery time is 2-3 business days. Additional charges apply.
- International Shipping: Delivery times vary based on the destination country. Estimated delivery time is 7-14 business days.
Shipping Charges:
- Shipping Charges: There will be Rs.50 shipping charges on all the orders below Rs.500/-. Orders above Rs.500 Shipping Charges would be Rs.0
- COD Charges: There would be Rs.50 COD Charge on all COD Orders on our Website.
Important Update : Delivery time is 3-4 working days approximately for all orders placed. You’ll get the tracking Id after 1-2 days once you place the order.
Exchange Policy
Eligibility for Exchanges:
Items must be unused, unwashed, and in their original packaging with all tags attached.
Exchanges must be requested within 14 days of receiving the order.
Exchange Process:
- Initiating an Exchange: To initiate an exchange, contact our customer service team at support@arabicsarees.com with your order number and details of the item you wish to exchange.
- Exchange Authorization: Upon approval, you will receive an Exchange Authorization Number (EAN) and instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.
- Inspection & Approval: Once we receive your returned item, it will be inspected to ensure it meets our exchange criteria. If approved, we will process your exchange and ship the new item to you.
Non-Exchangeable Items
- Sale items, custom orders, and gift cards are not eligible for exchange.
- Items marked as “Final Sale” cannot be exchanged.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. Provide your order number and a detailed description of the issue, along with photographs if possible. We will work to resolve the issue promptly, including offering a replacement or full refund.
Exchange Shipping Charges
Standard shipping rates apply to all exchanged items unless the exchange is due to a damaged or defective item, in which case we cover the shipping costs.
General Information
Customer Support
For any questions or concerns regarding our Shipping & Exchange Policy, please contact our customer support team at support@arabicsarees.com or call us at 1-800-123-4567.